Springkell House Care Home
Springkell House Care Home is set in beautiful landscaped grounds on the edge of Hindhead, close to the famous Devil’s Punchbowl. This glorious stretch of Surrey countryside, much of it National Trust owned, is known as ‘Little Switzerland’ providing a wonderfully calm and peaceful setting. Springkell House dates from Victorian times and has been sympathetically refurbished, adapted and equipped, while retaining many original features. Springkell House is warm and welcoming, a real home from home as well as a home for life with no need to move if care needs increase. It was rated as Good in the most recent report published in November 2018.
- 34 single rooms, many of them with en-suite bathrooms, plus self-contained suites for independent living
- Specially adapted shower and bath facilities
- Two passenger lifts, plus one wheelchair lift
- Two lounges
- Separate dining room
- Library and reading area
- Internet facilities
- Hairdressing salon
- Emergency call system in each room and communal areas
- Secure landscaped gardens
- A self-contained apartment is available for independent minded with a separate lounge, bedroom and small kitchenette
"Absolutely superb in every respect, with a special mention for all the staff in all their jobs quite lovely people. Their award for the best Dementia care home in Surrey for 2013 was thoroughly deserved. My late wife was happy there. Firstly for respite stays and then as a resident until her final collapse. Her accommodation and personal care were excellent and the staff also gave great consideration to her family."Frank Green – Husband of resident
Unique Selling Points
Springkell House is a warm, friendly home which awaits you in a lovely village location. We specialise in dementia care and are an integral part of the local community.
Services We provide specialist Residential care for older people, including those with dementia and Alzheimer’s disease. We specialise in dementia care and recognise that for people with dementia are particularly sensitive. We have developed special sensory areas throughout the Home enabling residents with dementia to soothe their senses and live in a very calm and relaxing environment. We have a number of staff fully qualified and trained in dementia care activities, thus bringing long-term experience and expertise. The services we provide at a glance
- Residential Care
- Respite Care
- Alzheimer’s and Dementia
- Hearing Impairment & Deafness
- Parkinson’s Disease
- Speech Impairment
- Visual Impairment
- Day Care
- Palliative Care
- Convalescent Care
- Hearing Impairment & Deafness
- Parkinson’s Disease
- Visual Impairment
Medical and personal care
- We receive regular visits from district nurses, community practitioners, and a local dentist and optician
- We’re well supported by our local GP practice in Grayshott. Residents may continue to see their own GP if they’re nearby, and their GP agrees
- The chiropodist visits every six weeks
- Our hairdresser comes to us every week
- The services of a visiting optician and a local dentist are available if required
Laundry We handle residents’ personal laundry in our own facilities, at no extra cost. Activities and entertainment Our activities co-ordinator runs a full and varied programme, designed to stimulate and engage our residents, including
- indoor ball games
- short walks
- opportunities to meet and pat friendly dogs
- trips to a local garden centre, see the Christmas lights in Grayshott and other outings
- talks and performances by local groups and volunteers
- summer garden and Christmas parties for residents, family and friends
- a glass of sherry in the garden!
- We have special sensory garden where residents can enjoy
We can also arrange to have residents’ favourite newspapers and magazines delivered. View sample activity calendar Spiritual living We can arrange visits from various denominations. We have a Holy Communion led by our local vicar every month, and at other times by arrangement and we can accommodate for other denominations as well. Where we are Springkell House is set in a peaceful village in the Surrey countryside, with shops, pubs, churches and a post office within walking distance. Our residents and staff are very much part of the local community.
- Excellent road links, with the A3 just two miles away
- Nearest railway station – Haslemere
- Nearest major towns – Haslemere and Farnham
Please click here for a link to Google Maps, showing our location. Keeping you in touch We believe it’s vital to help our residents live as normal a life as possible, so we actively encourage family and friends to visit, spend time here and get involved as much as they wish. We also produce a regular newsletter to keep the whole Springkell House community up to date with the latest news and events.
Palliative Care The last few days of a person’s life are of the utmost importance to the Springkell House team. The whole team at Springkell House work to the Gold Standard Framework for end of life care. We believe that every individual should be kept in a calm and dignified atmosphere during the last stages of their lives. All residents are asked about their end of life wishes, and these are recorded in their care plans. We believe communication is vital every step of the way through this very difficult time, and understand the complex feelings relatives experience with loss and bereavement. We meet every individual’s specific spiritual, religious, psychological and physical needs, and make it possible for relatives to stay at the home throughout this time. If family can’t be present, we’ll make sure someone is with them right to the end. we are able to access services such as MacMillan for their specialist advice input. Day Care Those who come to us for day care soon become part of the Springkell family. As well as having access to all our facilities and care staff, people can join us for activities and outings in the local area. Families can have peace of mind that their relative is happy and safe in our care. Respite Care Looking after a loved one can be mentally and physically demanding, and it is important to take time out for yourself. At Springkell House, we understand that you need time to relax or maybe take a holiday. Respite can be for a few days or weeks – whatever gives you, the carer, a chance to recharge and feel refreshed. We will ensure that your loved one’s routines and lifestyle remain undisrupted, to ease any worries and concerns. Planning the entirety of the respite process is key to success ensuring you will feel peace of mind and return again Convalescent Care Recovering from an operation can take time and our staff are here to help at every stage. We tailor each care plan to suit individual needs. We work closely alongside outside agencies such as physiotherapists. This helps the person to recuperate and return home with confidence. We offer an fully equipped apartment in our home, with the amount of care available which is perfect for clients who required convalescent care in the comfort of a spacious apartment. Our chef will prepare a balanced healthy diet and our carers will ensure you’re comfortable. ‘Relax and recover’ is our aim. Alzheimer’s We specialize in providing high quality care for those who have dementia. The Springkell Team proudly holds the 2013 Dementia Care Team of the Year award. Around the home, we use colours and signage to help our residents understand where they are and recognise different rooms. Residents can spend time in company in one of our communal lounges, find a quiet place to sit and reflect, or enjoy the garden: a recording of bird song by the back door helps with orientation. At all times, carers are available to sit and chat and help residents explore and retrieve their memories. We also provide sensory areas within the home to promote the conversation with carers. We have a number of different areas that the residents can explore such as gardening, cinema and travel. We provide quiet areas for contemplation and reflection, three communal lounges – all with different atmospheres, where residents can choose which is their favourite. We also receive regular visits from the Community Psychiatric Nurse, who helps ensure we provide appropriate care and support for our residents exactly when it’s needed. At meal times, we provide crockery that’s specially designed to be easy for those with dementia to use, but looks ‘normal’, preserving the individual’s dignity while making daily life easier. If residents prefer, they can eat in our café area rather than the dining room: this is also a great place for friends and relatives to join them over a meal. We have a lively and varied activities programme, including music, cooking, gardening and visits from our lovely PAT dogs and therapy ponies. We also take regular walks into the village to the cafe, shops and public gardens, and the local National Trust land in the Golden Valley. Speech Impairment and Dementia Speech impairment is one of the many symptoms of dementia than can emerge over time. Our staff are trained to use alternative methods of communication based on pictures and signs; every resident also has direct access to the Speech and Language Therapy (SALT) team to help with specific problems and provide support. Hearing Impairment & Deafness At Springkell House we have a Hearing Aid Champion, who makes routine checks of all residents’ hearing aids once a week. All our staff are all experienced in working with hearing-impaired residents, and know how to identify the signs of further hearing deterioration. They’re also trained in using visual aids and other means of communication. Parkinson’s Disease Our staff receive specialist training from the Parkinson’s UK to help them provide effective, individual care for residents affected by this condition. The nursing team also have regular contact with the specialist Parkinson’s Nurse for specialist advice and enables us to ensure hospitals appointments are kept up to date. Visual Impairment Residents have access to audio books and a weekly ‘talking’ local paper. Our sensory garden, specially designed to provide a range of scents and textures all year round, helps put residents with visual impairment at their ease.
Our fees vary according to the type of room (en-suite, ground floor) and individual care requirements. All our fees include full-board accommodation, nursing care, laundry and activities. Our fees start from £750 per week For full details, and to discuss your individual requirements, please contact us.
Please see some of our staff below.
Name: Karen Goddard
Designation: Manager I've worked for Beritaz since 1999. I started out working nights as a carer, and became manager at Springkell in 2005.
I love working in dementia care, and the challenges it brings. You've got to understand that, with dementia, no two stories are the same. One lady who came here couldn't, or wouldn't, speak to anyone. So we brought in a dog, and when she was able to hold him, she started to talk. All the residents take a different path; we're here to walk alongside them, and their families.
The staff love the residents, and know the exact ins and outs of every person's situation. They're diplomatic and patient, especially with families who may be going through grief, guilt and other complex emotions.
Our basic ethos is 'what the client wants, the client can have', so they have total freedom to do what they like - within reason, obviously! Because dementia suffers lose the ability to see colour, we have sensory areas throughout the home; we also create a ‘memories box' for each person, filled with things that they like. This is their ‘forever home' so we have to get it right: there's no second chance.
Name: Joanne Woods
Designation: Senior Care Assistant
I started at Springkell when I was just 18 – hence my nickname, ‘Springkell Baby’, which I still have more than eight years later! In that time, I’ve gained my NVQ Level 3 in Care, and specialise in dementia care: I’m the home’s Dementia Champion, and we won the Best dementia Care Team Award in 2013. I’m also the Wound Care champion. I like looking after people who have a horrible disease. I am passionate about the residents and the care they receive.
Name: Jozef 'Jogi' Kackos
I began my professional catering career as an Army chef, then worked in restaurants before coming to Springkell House in 2004. I hold an NVQ Level 2 in Food Processing and Cooking, and manage the kitchen, including creating the menus, ordering ingredients and looking after the budgets. I take real pride in the food we serve, and ensures it’s healthy, good quality and appetising, so that people want to eat and enjoy it. I like the working environment here, and the fact that the company really encourages and provides opportunities for training.
Name: Jasmine McCord
Designation: Care Assistant
I have over 30 years’ experience in nursing and residential homes, specialising in care of the elderly with dementia. I joined the team at Springkell House in 2011. We get a lot of support, both professionally and personally, from the management, which means a lot. To see the residents smile and laugh, to make them happy, form a bond with them and make a difference – that’s what I love most about this job.
Name: Lilia Geneva
Designation: Domestic Assistant
I’ve worked in care homes for several years, and joined the team at Springkell House in 2013. I’ve now achieved an NVQ Level 2 in Housekeeping. I like to be part of a team, and being around older people and talking to with them. I enjoy cleaning and the satisfaction and happiness it brings to others.
Contact Springkell House Care HomeSpringkell House, Wood Road, Hindhead, GU26 6PT.
- 01428 605509
- ?01428 609905