Chestnut Court Care Home

Rated as Good by CQCChestnut Court Care Home stands in beautiful landscaped grounds within walking distance of New Milton, a traditional country town with excellent facilities, perfectly placed between the New Forest and the sea, it offers a healthy and quiet place to live. Decorated and equipped to the very highest standards, Chestnut Court offers a true home-from-home atmosphere in one of the most sought-after areas of southern England.  Professional and committed staff receive ongoing training and care for the residents as they would care for their own relatives.

The Care Quality Commission’s most recent report, dated August 2017 rated Chestnut Court as Good.  Click here to read the report

What makes Chestnut unique
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  • 25 rooms, including one shared, all with en-suite bathroom and shower
  • Specially adapted bath facilities
  • Passenger lift
  • Two lounges
  • Separate dining room serving home-cooked food
  • Internet facilities
  • Hairdressing salon
  • Emergency call system in each room and communal areas
  • Secure landscaped gardens
"I find the staff treat residents with care and kindness and have been very kind to me. I know my wife is in good hands; above all it is the staff that makes a care home the operative word being care." Lesley Y – Husband of resident

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The Beritaz Team were in a celebratory mood at the Surrey Care Awards with two finalists – Karen Goddard, Manager of Springkell House Care Home and the whole Robertson Care Team who were finalists in the Care Team of the Year Award (Care Home)   Read more

About Chestnut Court

Unique Selling Points

  • Specialist Quality Residential Care for Alzheimer’s and Dementia
  • “A Home to be proud of”
  • Central village location in Hampshire
  • New Forest and seaside in proximity
  • Lush gardens and warm décor
  • Warm friendly atmosphere with kind, compassionate care
  • Two lounges for residents
  • Locally sourced nutritious meals with a 5* Food Hygiene Award
  • Integral community feel

Services

We provide specialist Residential care for older people, including those with dementia and Alzheimer’s disease. We recognise that for people with dementia there are special considerations that we need to be particularly sensitive to and that many residents still retain ability. We have a number of staff fully qualified and trained in dementia care activities, thus bringing long-term experience and expertise.

The services we provide at a glance

  • Residential Care
  • Respite Care
  • Alzheimer’s and Dementia
  • Epilepsy
  • Hearing Impairment & Deafness
  • Parkinson’s Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Day Care

Medical and personal care

  • We receive regular visits from district nurses, community practitioners, and a local dentist and optician
  • We’re well supported by our local GP practice. Residents may continue to see their own GP if they’re nearby, and their GP agrees
  • The chiropodist visits every six weeks
  • Our hairdresser comes to us every week
  • The services of a visiting optician and a local dentist are available if required

Laundry

We handle residents’ personal laundry in our own facilities, at no extra cost.

Activities and entertainment

We run a full and varied programme, designed to stimulate and engage our residents, including

  • indoor ball and board games
  • short walks
  • opportunities to meet and pat friendly dogs
  • trips to a local garden centre, to see the Christmas lights in New Milton and other outings
  • talks and performances by local groups and volunteers
  • summer garden and Christmas parties for residents, family and friends
  • a glass of sherry in the garden!
  • Variety of different theme days
  • We love our animal visit from local farm
  • Activities supporting charities
  • We organise Fetes and festivals with local communities
  • The mini bus trips around New Forest or seafront on weekly basis

We can also arrange to have residents’ favourite newspapers and magazines delivered

View sample activity calendar

Spiritual living

We can arrange visits from various denominations. We have a Holy Communion led by our local vicar every month, and at other times by arrangement and we can accommodate for other denominations as well

Where we are

Chestnut Court is within walking distance of New Milton, Hampshire in the town centre, which offers a range of shops and supermarkets, a post office, banks and churches. We’re also within easy reach of the beautiful coastline, providing spectacular views across the Solent and superb recreation on land and water throughout the year.

  • Nearest railway station – New Milton
  • Nearest major towns – Christchurch and Bournemouth

Please click here for a link to Google Maps, showing our location.

Keeping you in touch

We believe it’s vital to help our residents live as normal a life as possible, so we actively encourage family and friends to visit, spend time here and get involved as much as they wish. We also produce a regular newsletter to keep the whole Chestnut Court community up to date with the latest news and events.

Blog

Beritaz Team celebrates its finalists

The Beritaz Team were in a celebratory mood at the Surrey Care Awards with two finalists – Karen Goddard, Manager of Springkell House Care Home and the whole Robertson Care Team who were finalists in the Care Team of the Year Award (Care Home)   Read more

Specialisms

Alzheimer’s and Dementia

All Chestnut Court staff – carers, nurses, domestics, cooks, even our maintenance team – are trained to fully understand this complex, progressive disease. We have full training and each resident has a full care assessment prior to their admission to Chestnut Court.

We create a specific care plan for each individual, after consulting with them and their family. As part of this process, we identify any specialist equipment or adaptations within our home the person may need, now or in the future.

Dementia can be a challenging illness to care for, and we take our residents’ safety residents very seriously. Residents can move around our home and gardens freely and safely, which encourages independence and confidence. Chestnut Court’s daily routine is planned around residents and what they find most comfortable, enjoyable and fulfilling.

We believe that residents should be stimulated without feeling pressured or stressed. We provide a range of activities with support from carers, and anyone can to choose to opt out if they wish.

We encourage residents to bring their own furniture and possessions to increase familiarity; we also support our staff in helping residents compile life story books, including photographs and mementos, and memory boxes to help residents reflect on positive past experiences.

Epilepsy

At Chestnut Court, our staff are trained to recognise all different types of epilepsy and are fully aware of those who may need extra assistance. Our staff are aware of how to go about helping each individual accordingly, building relationships with them and understanding their needs better.

Keeping our residents safe is of paramount importance to us at Chestnut Court. We are aware of those residents who might be at greater risk and always take care to keep these residents as safe as possible, by managing their treatments to best suit each individual. We work closely with the chefs to assure residents stay healthy and eat a balanced diet. This helps the individual’s brain and body function to the best of their ability, thereby reducing the risk of seizures.

At Chestnut Court, we provide a range of exercise to help with overall health and wellbeing. Reducing stress levels is vital in a person with epilepsy, and we provide activities including a seated exercise-to-music class, to help with this process.

Hearing Impairment & Deafness

All our staff are all experienced in working with hearing-impaired residents, and know how to identify the signs of further hearing deterioration. They’re also trained in using visual aids and other means of communication.

Parkinson’s Disease

At Chestnut Court we understand that Parkinson’s disease affects everyone differently. Symptoms may not appear in the same order, progress at the same speed or in the same way, and may affect the individual differently day to day, or even hour to hour. This means a person’s care needs may change too as time goes on. Some residents, especially those newly diagnosed, may not need much practical help initially, but it may be important to have a carer to talk to for emotional support.

At Chestnut Court we believe in promoting independence and encourage residents to do things for themselves, with patient support and understanding from our carers when it’s needed. We encourage each resident to lead as active a life as possible in the safety of our home. We work with appropriate professionals to devise routines to strengthen muscles, increase mobility and promote general fitness and health.

Medication can be a concern for people caring for someone suffering from Parkinson’s, as the regime may be complex, involving specific times and days for different medications. We understand this can be quite a daunting task, so at Chestnut Court we manage medicines for each person, making sure the individual gets the correct medicine at the right time.

Stroke

A stroke is a life-changing event that can affect emotional as well as physical wellbeing. At Chestnut Court, we truly understand the different challenges that a stroke can present, and the stages that people may go through in coming to terms with what’s happened and making a recovery.

The recovery process varies from person to person, so we take all options into account in developing a specific rehabilitation and treatment for each individual. As well as providing care, we help residents acquire new skills and coping strategies so they can adapt to the limitations brought on by the stroke. Our physiotherapist helps the individual tackling weaknesses and paralysis arsing for the stroke, and helps them regain mobility and muscle control

We also offer emotional support and guidance throughout the process, with a view to easing the transition back into normal life.

Our carers provide constant support to help residents carry out their regular day-to-day activities such as eating, dressing and personal hygiene. We carry out a full needs assessment when the person arrives; this is reviewed throughout their time with us.

Blog

Beritaz Team celebrates its finalists

The Beritaz Team were in a celebratory mood at the Surrey Care Awards with two finalists – Karen Goddard, Manager of Springkell House Care Home and the whole Robertson Care Team who were finalists in the Care Team of the Year Award (Care Home)   Read more

Our Fees

Our fees vary according to the type of room and individual care requirements. All our fees include full-board accommodation, nursing care, laundry and activities.

Standard en-suite single room – from £600.00 to £800.00 per week

For full details, and to discuss your individual requirements, please contact us.

The Team

​Please see some of our staff below.

Name: Becky Wilson

Designation: Manager

Becky worked with clients with learning disabilities and mental health problems for 10 years before joining the team at Chestnut Court in 2010 in search of a change of direction. She's progressed through various roles, becoming Deputy Manager in 201 and Manager in 2016. Becky holds NVQ Level 2 in dementia care and medication, and is currently doing studying for her Level 5 qualifications. Becky enjoys working at Chestnut Court because she likes to make a difference in people's lives, she enjoys the fact that the team all pull together providing the best care they can to make residents feel that Chestnut Court is their home. She values the fact that the company encourages each carer to be the best that they can be and provide the learning and development to support this. She loves to be able to make a tangible difference to people's lives at Chestnut Court - Residents, Relatives and the staff team.

Name: Lisa Shaylor

Designation: Team Leader

Lisa joined the Chestnut Court team in February 2016, initially working nights as a Team Leader. She is now been supported to develop her career and is Deputy Manager at Chestnut Court. She works hard to be supportive to residents, their family and friends and is on hand for a chat if there are any concerns. Lisa will always go the extra mile. She has grown in confidence since progressing to She values the support she receives from the team at Chestnut Court and the Business Support Centre. Lisa has a bit of a sweet tooth and readily admits that her weakness is chocolate cakes and biscuits.

Name: Louise Barry

Designation: Team Leader

Louise started working at Chestnut Court four years ago as a Care Assistant and has worked hard to develop her career since then, progressing to her current role as Team Leader. She enjoys making a difference to the lives of residents, helping them to build trust, as well as with errands such as posting letters or getting in shopping. She reassures family and friends when they visit, making sure she has time for a cuppa and a chat to ensure all care needs are being met. Louise loves working for Beritaz Care and particularly values the emphasis they put on giving staff support to develop their careers. In her spare time, she loves cooking and spending time with both her boyfriend and family.

Name: Emma Wilson

Designation: Domestic Assistant

Emma worked for a major retailer for eight years, before leaving in 2013 to pursue a new career in care at Chestnut Court. She has already completed all her mandatory training, and is now working towards her NVQ Level 2 in housekeeping. Emma's pleased she made the move to Chestnut Court, which she's found very friendly, and special in the way we care for the elderly.

Blog

Beritaz Team celebrates its finalists

The Beritaz Team were in a celebratory mood at the Surrey Care Awards with two finalists – Karen Goddard, Manager of Springkell House Care Home and the whole Robertson Care Team who were finalists in the Care Team of the Year Award (Care Home)   Read more

Contact Chestnut Court Care Home

Chestnut Court, 9 Copse Road, New Milton, BH25 6ES.
Tel:
01425 620000
Fax:
​01425 627707

Blog

Beritaz Team celebrates its finalists

The Beritaz Team were in a celebratory mood at the Surrey Care Awards with two finalists – Karen Goddard, Manager of Springkell House Care Home and the whole Robertson Care Team who were finalists in the Care Team of the Year Award (Care Home)   Read more