Windsor Court Care Home Case Studies

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Below is the case study for Mr Roger Torpey written by his Wife Sheila

Our journey started in July 2018, I say our journey because I have had the pleasure of staying at Windsor Court also. Roger had become unwell with a bladder infection and required hospital treatment for 3 weeks he was then transferred to a care home for rehabilitation. Before Roger’s diagnosis of Dementia he was a quiet thoughtful contented man, he wasn’t bothered about socializing or drinking alcohol but enjoyed our trips to Westbourne for a coffee and mooch around the shops, sadly the disease changed his character.

Roger and I have been together 64 years and had never been separated, we lived in Spain for 12 years, we have very happy memories of that time. We had to sell up and return to England when Roger suffered a heart attack. I think it may have been from then he started to have problems with his memory.

Dementia is such a cruel disease, with Rogers increasing needs and my poor health meant I was unable to look after Roger as well as I wanted to, in my head I thought I could. It was the most difficult decision I have ever had to make and I fought tooth and nail to keep him living at home with me for as long as I could, I know the social worker was working in both mine and Rogers best interest and for some years had tried to persuade me to place Roger in a home. I was informed by social services the GP had contacted them as she was concerned for my welfare and had urged social services to encourage me to accept help.

I was determined that I would find the right home for Roger and I wasn’t going to stop until I found it, my daughter helped me. We knew what would be best for Roger, we wanted to find a home where Roger would not be out of his depth, it had to meet his character and personality. Big homes with fancy chandeliers and coffee lounges would not be for him. We looked at several 5 star rated homes and were very surprised they weren’t anything like what we had read and seen in their information. We didn’t feel welcome in some of the homes we visited, they didn’t seem want to show us around, we just knew they were not right for Roger.

When we visited Windsor Court we knew immediately from the welcome and the staff this would be the right home for Roger. My daughter and I didn’t say anything to each other but I could sense she was thinking the same as me and confirmed it with a wink and smile when we saw the bedroom on offer. It’s not overly big but it’s just right for Roger. Windsor Court has a very homely feeling, it doesn’t feel like a care home. Roger is very happy here.

My daughter and son-in –law have been very good to me and supported me through these difficult times which included them cancelling 3 holidays to be there for me and Roger, I was determined that wouldn’t happen again. But I had to spend a period of time in hospital due to a fall and subsequent fractured hip and was discharged to live with my daughter for a couple of weeks. With a holiday looming and talk of cancelling again I said I wasn’t going to have it and enquired if I could go to Windsor Court for 2 weeks, I ended up staying 3 months. I was very well looked after but I knew it was time to leave and look after myself again.

The care at Windsor Court is exemplary; I have nothing but praise for the carers and what they do. Everybody seems to want to do their best for you, help is available at any time, it just there! , I won’t have any said against them.

They keep me informed my mind is put at rest and I am reassured he is safe and well looked after. Windsor Court has been our “saving grace”, when things start to go wrong you can’t just put your head in the sand or you will find yourself not being able to see the wood for the trees.

Roger now sees Windsor Court as his home and I know where I am going when or should I need to receive full time care again. I am so grateful for what they have done for the both of us.

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This is the Case study of Hilda Oliver written by Her Son and daughter in law

Mum has been at Windsor Court Care Home since the 1st March 2019. Our journey to find a residential care home for mum followed a serious fall that required her to be admitted to hospital. We had known for a while mum was becoming more forgetful and a danger to herself. We had been trying for approximately 3 years to get support from various professionals to agree with our concerns, but she was very clever and plausible telling them she cooked for herself every day, food such as Duck a l’orange and walked to Bournemouth and back every day. They would tell us she wasn’t quite ready to move into residential care.

It was becoming a real concern for us especially her safety, she managed to burn out 3 microwaves and a toaster in a month and started falling, the fire crews and ambulance service were not happy. We would get calls from “Care-line” that mum was disturbing the neighbour’s; we knew it was because of her memory.

Mum was an outgoing, sociable and friendly person and came from a large family; she was the eldest of 7 siblings, 6 sisters and 1 brother. As the eldest she was put to work at an early age looking after her siblings, she worked in a large mansion house for nurses and patients and large family homes cooking and gardening for them. She even set up her own B&B at one time. I believe this is where her love for cooking and gardening came from.

Mum was very much involved in her local community and charities such as McMillian and the Red Cross, she was involved with the Woman’s Royal Voluntary Service (WRVS) and cooked for 100’s of people at a time, she loved it. She was also a champion scrabble player and both mum and dad were champion Bowls players.

After dad passed away and they moved to Bournemouth, all the activity she was involved in stopped and mum seemed to change, isolating herself and refusing to engage with others.

We were quietly relieved when we were told by the Social Worker in the hospital that it wasn’t safe for mum to return home. We were provided with a list of homes and a very nice book with all the homes in the area. We saw a few homes before coming to Windsor Court, they were nice but we weren’t overly impressed with the chandeliers and cuisine and some homes were not welcoming with unpleasant smells and staff who didn’t interact with the residents.

We immediately felt different when we walked into Windsor Court; we were met by and shown around by Sue (Senior Support Worker). It couldn’t have been more different from what we had previously seen, the staff were very welcoming, there was such warmth, very friendly and we were offered a cup of tea.

We were shown two rooms and whilst one was larger than the other the smaller room had patio doors to the garden, we fell in love with it straight away, it ticked all the boxes, and we knew it would be right for mum. Mum loves reading and I know there is going to be a dedicated library, she will love that. Mum loves the food here and we are amazed at how staff have managed to get her involved in activities, she really enjoys flower arranging, anything to do with the garden and has been involved with baking. This is a turnaround from isolating herself when she was in sheltered housing.

We are kept involved and informed if there is anything up with mum. We recently attended a nutrition awareness discussion with other relatives and have been invited to other such events and activities, we feel part of the home.

Whilst looking for the right home for mum we had to factor in the cost and were pleasantly surprised at the weekly rate at Windsor Court compared to some other services which were double and in some cases treble the amount.

We can see mum is settled, happy and is joining in more, even if she tells us she isn’t. We are very pleased with Windsor Court we can’t fault it.


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This is the Case study of Tahereh Teymourian Written by her Daughter Nilwoofar Hoy

My Mum has been at Windsor Court for over a year (Feb 2019). We are all very happy here, however my journey to get here has been incredibly bumpy road for us. I often say that I went to hell and then came back to earth. I believe my story is not uncommon for most in similar situations, especially those funding their own care. Below I outline my struggles and how the team at Windsor and Beritaz care helped us to find peace and contentment.

My Mum was a healthy 93 years old, immaculate, lived in her own flat independently and one day she went out shopping and fell as she got off the bus. She spent 3 weeks in hospital. All started she was ready to be discharged. I didn’t feel she is able to care for herself alone back in her flat, I wanted her to go into a full time care home. When I expressed this wish, I was left alone to find a care home. I begged them to show me the way, but you are left on your own to navigate through this complicated process at a highly emotional time. The road was there but nobody shown me the way and it is very confusing. As a self funder I struggled to receive the attention of any one, there was no social worker. I was given a list of homes on a Friday afternoon and asked me to find a suitable care home for mum bed by Monday 9.30am.

So here I was, not driving, trying to find a care home for mum during a winter weekend.

I visited 2 homes in East of Bournemouth, felt very sad and depressed of what I saw. I was crying on my way back thinking how can I do this to her… not knowing what to do. There was no help, no support and I didn’t know where to turn to.

Windsor Court was on my list, but the address was not clear. Some or how I turned up and first saw the scaffoldings and skip in the front, this made me worried and anxious. However, things brightened up when a smiley staff member greeted me in a hallway of tall ceilings with chandeliers; I got relaxed, everything started to get better.

The space was divine, the chandelier, everything so new, the carpets, so fresh, no smells and so clean. The welcome by Thomas was so great, he was lovely and helpful. Everyone is – Sandra, Katherine, and Lesley who helped me so much in the transition to settle and ongoing support and counsel, she is always there when needed.

I brought mum to Windsor court within 48 hours. John helped us unpack and settle in the room, he then left us alone and said “I will get you a cup of tea, let us know if you need anything else” – I instantly felt warm, safe and comforted. She likes everything and getting engaged with everyone here. Everyone likes her. Mum was blessed, the cleanliness, looking after her laundry, food is unbelievable, above all the home is safe. My Mum is not British and they care about what she eats and cook so well for her.

“You care, you improve things and this is how it should be.”

The Home is great home and while it is a business and you have invested in this and I am very impressed, the way you look after client and your staff. It is like a bird with two wings – one wing is leadership and the other one are your staff taking this forward.

I pray to God every day with Thanks I have found this house.