Springkell House Care Home Case Studies

 The Case study of Mrs Jennie Hills by her Son Mr Peter Hills  

Before finding Springkell House mum was a patient at East Surrey Hospital in Redhill and then transferred to Dorking Cottage Hospital. I had considered Domiciliary Care for mum, but we were told by Social Services mum would not be able to return to her flat and deep down I knew it wouldn’t be right for her. We were given a list of care homes; I found the process very emotional and stressful.

But I was happy to find Springkell House, I like the location of Hindhead, it was important to find somewhere near to where we live. Hindhead is a lovely place and gives us options to take Mum out for small trips to the Punchbowl for a cup of tea.

We visited Springkell House “unannounced” and liked it immediately, we met a relative of another resident in the car park and got chatting they gave us very good feedback about the home. I was pleased to hear Springkell House took both Private and Social Services funded clients, it doesn’t feel like a big revenue making business like some care homes.

I like many things about Springkell House, I like the building, the feeling of light, the social events such as the garden parties and Carols at Christmas, the activities provided by Danka are also good. The Newsletter keeps us informed, we love the idea of the children’s nursery coming in.

I like the staff I have built a good repport with them, they are very approachable if Bikram is on duty he always opens the door before I get to ring the bell. The tea service is very good even Nigel the handyman will make the tea when he is around!

When Karen the manager was nominated for an award I was more than happy and pleased to support this when asked.

I immediately liked Springkell House and would have no hesitation recommending Springkell House to others.


Below is the  Case study of Mrs Aunt Painz by her Niece Mrs Tracey Crux 

My aunt Sandy has been at Springkell House since 3rd June 2017 moving from a well-known provider providing top end quality accommodation in a very large, very modern and expensive house. In fact it looked more like a hotel.

Previous to this my aunt was in hospital having suffered a stroke; we were given only 1 weeks’ notice by the hospital to find a Care Home, I was aware of the other home because I drove past it several times and I thought my aunt would like it because it was like a hotel and at the time money wasn’t an issue.   My aunt was there for three years but then I decided to move her for my own personal reasons

Since being at Springkell the feeling is great. The lounges at Springkell are small and cosy and there is always something going on. My aunt sits in a chair in the corner by the window which is bright and she can feel the sunshine on her face through the windows. This to me demonstrates that my aunts needs have been thought about.

Personal circumstances and concerns for my aunt led me to look for an alternative place for her to live and meant looking to homes more local to me.   Springkell House was the first home I viewed and I met with Karen the manager, following my visit and meeting Karen I didn’t go anywhere else.

Springkell House felt very different, very homely I liked everything that I was told and saw on my show around. The small, personal homely space at Springkell was exactly what I was looking for I decided straight away that my aunt should move to Springkell. Even though it is unknown whether my aunt is aware of her surroundings I always feel happy when I visit and feel that my aunt really likes it here.

I don’t have any concerns regarding the staff, the ratio of staff always appears right when I visit and there is great continuity of staff.

When I first walked through the door at Springkell the immediate homely feel met all my expectations, I am very happy.