Beritaz Care Case Studies

Cath Parish Connie Mansfield




Case Study: Connie Mansfield

Cath Parish is the Principal Partner at Commitment Plus, an independent Management Consultancy based in Christchurch, Dorset, which she founded in 1996. She has worked with Beritaz Care Homes for ten years, helping staff and managers to improve their skills, particularly in working together as a team. The staff at Robertson nursing home, under management of Penny King, has developed into coherent, highly professional, and resident-focused team. The home has a particularly friendly and caring culture, where all residents are treated equally and where nothing is too much trouble.

When Cath’s 96 year old mother, Connie, became unable to manage on her own in 2011, Cath immediately thought that Robertson would be the ideal place for her. Connie first went there for two week’s respite to recover from debilitating infection, and after a few days said “It’s just like a hotel here, you even get a cup of tea in bed!” A few days later, Connie said to Cath: “I think I might like to stay here.” She didn’t look back.

Some of her own furniture was installed in her room, so it felt like home; she went down every day to join in the activities, and really enjoyed the daily dining experience with all the other residents. She soon became known as Queen Connie, and ruled her little corner in the conservatory until she died at age of 98. “It was the best thing we ever did for her” said Cath. “She so enjoyed being there and became close friends with all the staff and the other residents. She never missed being in her own home and she was so well looked- after. We could not have wished for anything better!”

Cath continues to work with the teams across Beritaz Care, keeping them up to date with the best management practises and helping to ensure that our homes retain its place as one of the leading care homes in Surrey and Hamsphire.

Case Study: Joyce Gower

Joyce had been living alone with visiting carers for some time before moving into the Robertson nursing home. However, her falls had become so frequent that, together with increasing confusion, we all felt that she needed a safer environment, but also one that was homely and not too institutional. Joyce was happy to move but naturally apprehensive about leaving all that was familiar.

She was welcomed into the Robertson by a team of warm hearted, loving people. She was able to take some of her own furniture and many of my father’s paintings which made her room feel like home. She lived there contentedly for two years, having settled immediately due to the wonderful care she received.

Her health and well being improved and she loved the frequent musical entertainments. Joyce benefited most of all from the kindness, respect, love and compassion which was shown to her by every member of staff.

It was her last home and she died peacefully in her own bed in her own room surrounded by people who loved her. I could not have asked for more.

Case Study: Joyce MacIntosh

I came to the Robertson aged 95 because, having viewed several other homes my family felt that it was the place for me. They were right. I came initially for respite following surgery and stayed on as I felt happy and settled straight away. Everyone was so kind and friendly. I didn’t want to live alone anymore as I didn’t really feel safe, particularly at night.

The staff here always have time to talk to me making me feel that nothing is too much trouble. They have made me and my family so very welcome. I have a lovely room with a door to the garden so I can tend my plants on the patio. I love sitting there on my bench in the sun and sometimes other residents join me for coffee.

My room is a “home from home” as it has many of my own pictures and small pieces of furniture.

For me the Robertson has given peace of mind, good food and care, and of course companionship. My health has improved and I feel safe and loved.

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Care home case studies